Duo Central is a web portal where you can add, update, and remove Duo authentication devices.

If you have not enrolled for Multi-Factor Authentication, please visit the Setup page and follow the instructions - Duo Mobile (MFA) - Setup Instructions

Please follow "Managing Devices" instructions to access the options listed below.

If you have lost or do not have access to your registered device, you can create a bypass by following the link below.

You need to have a personal email registered on DeakinPeople or Student Connect to obtain a bypass code through this method.

Please obtain the bypass code from the following link

If you have lost your device and cannot generate a bypass code, please contact the IT Service Desk

Managing Devices

1. Visit Duo Central
   
   
2. Enter your Deakin Credentials
   
   
   
   
3.  Click "Send Me a Push" or "Enter a Passcode"
   
   
   
   
4.  On your authentication device, click "Accept"
   
   
   
   
5.  Click "Continue"
   
   
   
   
6. On your authentication device, click "Accept" 
   
   
   
   
7.  In the top right-hand corner of the Duo Central page, click "Manage Devices"
   
   

From the Manage Devices Portal, you can:

• Add your new phone
• Add a Device
• Rename Device
• Touch ID
• Delete Device
  
  

Adding your new phone

1.  Click "I have a new phone" under your current phone.
   
   
   
   
   
2.  Click "Get Started"
   
   
   
   
3.  If you have installed Duo mobile on your new device, click "Next"
   
   If you need to install the app, you can download the latest version of Duo Mobile via Google Play, or the App Store.
   
   
   
   
4.  Using your new device, open Duo Mobile app and click "Add" next to "Accounts"
   
   
   
   
5.  Click "Use QR code" on your new device and scan the QR Code on the computer screen
   
   
   
   
6.  Click "Save" on your new phone
   
   
   
   
7.  Click "Continue" on your computer
   
   
   
   
8.  Your new phone has now been set up for Multi-factor Authentication
   
   

Add a Device

1. Click "Add a Device"
   
   
   
   
2.  Click "Duo Mobile"
   
   
   
   
3.  Click "I have a Tablet". Please note, your mobile number can only be used for 1 device.
   
   
   
   
4.  Download Duo on your device and then click "Next"
   
   
   
   
5. Using your new device, open Duo Mobile app and click "Add" next to "Accounts"
   
   
   
   
6.  Click "Use QR code" on your new device and scan the QR Code on the computer screen
   
   
   
   
7.  Click "Continue"
   
   
   
   
8.  Your new device has been added

Rename Device

1.  Click "Edit" and "Rename" on the device you want to rename
   
   
   
   
2.  Enter desired name and click "Rename"
   
   
   
   

Touch ID

Before you set up touch ID for Duo you will need to configure this on your Mac device.  Instructions can be found on the Apple site - Touch ID

1.  Click "Add a device" 
   
   
   
   
2.  Click "Touch ID"
   
   
   
   
3.  Click "Continue"
   
   
   
   
4.  If prompter, enter your logon password
   
   
   
   
5.  Click "Continue"
   
   
   
   
6.  Touch ID has now been set up for Duo
   
   

Delete Device

1. On the device you want to delete, click "Edit" followed by "Delete
   
   
   
   
2.  Verify you are deleting the correct device and click "Delete"
   
   
   
   
3.  Your device has been deleted. 

Unable to add your phone number?

There are a number of reasons why you might be receiving the error (as seen in the below screenshot), the most common scenarios are: 

• You have already got a Deakin account set up with Duo Mobile, and you're wanting to add another Deakin account. 
• The number you're trying to add was used by a previous staff member. 
• The number you're trying to add was previously used on your old Deakin account, or a Staff/Student account if you have both.

To resolve this issue, please follow this guide.