This article is designed to help you with Deakin's Single Sign-On (SSO) process. Your Deakin username and password give you access to various systems such as Deakin Email, Wi-Fi (eduRoam), DeakinHub, Callista and StudentConnect.
Table of Contents
| Note: If you are an external user attempting to access a file/folder shared by a Deakin University Staff, please refer to External Sharing - Accessing Shared Folder as an External User section of this article. |
Forgotten Username & Password
To reset your Deakin Password, please follow the appropriate article for your situation:
- Deakin Student: Reset your forgotten Deakin Student password
- Deakin Staff: Reset your forgotten Deakin Staff password
Successfully, following the steps above will display your Deakin Username in bold letters as shown in the screenshot below
Forgotten Email Address
Student Email Address, follow a simple format of 's<University ID>@deakin.edu.au'.
Staff Email Address, follow a simply rule of 'firstname.lastname@deakin.edu.au', however common first name and last name can bypass this rule resulting in a different email altogether. If you are unsure on your email address, please reach out to IT HELP
| If you are having issues logging in and the steps above are unable to assist, please contact Deakin IT HELP so that we can assist you. |
New or Old Student Access
|
If you are a new student, you will need to activate your Deakin username and password before logging on for the first time. For more information, please visit the following article: Activating your Deakin IT Account |
|
If you are a past student or recently graduated and have lost access to your account (including your Deakin email), please contact IT Help on 1800 463 888 |
Changing Password
Regularly updating your password helps keep your account secure.
- Staff members are required to change their password every 18 months.
- Students are not required to change their password, but it is still strongly recommended as good security practice.
| Note: If you receive a notification to update your password, it’s important to act promptly. If your password is not changed within the required timeframe (for staff), your account may be temporarily disabled to protect your information. |
- Deakin Windows 11 Laptop: How to change your password on a Deakin Windows 11 PC
- Deakin MacOS Laptop: How to change your password on a Deakin Mac
- Non-Deakin Personal Laptop: How to change your password on Non-Deakin computers
It is best practice to use a different password for each of your online accounts. If you have trouble remembering all of your passwords, you can use a password manager to securely store them in one place. Deakin recommends students and staff use LastPass. LastPass not only stores passwords but lets you generate new ones, too.
Knowledge Base Article: LastPass Enterprise – Support Homepage
Multi Factor Authentication (MFA)
In an effort to improve cybersecurity and protect the information Multi-Factor Authentication (MFA) is in place when accessing Deakin applications for all staff and students.
Previously, we made use of the DUO Mobile app when it came to implementing MFA practices, although we are transitioning to Microsoft Authenticator as the primary MFA provider at Deakin.
- If you would like further information on performing a first-time setup for MFA here at Deakin, please refer to Deakin MFA – Setup Instructions (Microsoft Authenticator)
- If you are interested in adding another phone or device for authentication, please see our guide at How do I register a new phone or device for MFA? (Microsoft Authenticator)
- If you have lost your device used for performing MFA and cannot sign-in, you can get assistance at Deakin MFA - What do I do if I've lost my phone or MFA device?
External Sharing - Accessing Shared Folder as an External User
If you are a non-Deakin user and you have been prompted for a Deakin Sign-In page when accessing a shared resource sent from a Deakin user, please follow these instructions instead - External Sharing - How to access Shared Resources