Eduroam - Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod


Table of Contents


How to connect to Eduroam on iOS - On Campus

Please ensure private Wi-fi addresses are turned off as per the following article.
  1. Open the Settings app.

  2. Select Wi-Fi .

    Settings app, Wi-Fi is the 2nd entry

  3. Ensure the Wi-Fi is on then select Deakin Setup.

    Wi-Fi toggled on, Deakin setup selected

  4. Once connected to Deakin Setup, please allow a few seconds.
    A popup window will appear, Please enter your Deakin username.

    Deakin Setup; Deakin Worldly iOS popup, with Deakin username field and JoinNow button outlined in red

  5. Select Join Now. A popup window will appear advising to choose the type of the device, Select iPhone/iPad

    Choose a Device popup with iPhone selection outlined in white

  6. Once the Device is selected, The Profile will be downloaded, then the message will appear advising profile has been downloaded, click on close.

    Profile Downloaded popup with Close button outlined in white

  7. Navigate back to Settings page, click on Profile downloaded menu

    Settings app with Profile Downloaded menu outlined in white

  8. Select Downloaded profile Deakin University Deakin-Eduroam, Click on Install button, Enter your device passcode if prompted.

    Install Profile for Deakin University Deakin_Eduroam popup, Install button outlined in red

  9. A warning message will appear, click on Install and Install again

    Warning message saying that a certificate will be added to the list of trusted certificates on the device. Buttons for Install and Cancel (bolded) are at the bottom of the warning



  10. You will be then prompted to enter Deakin password and click on Next

    Enter Password popup with a field for the password. Buttons in blue- Next on the top right hand side, Cancel on the top left hand side

  11. You are now connected to eduroam

    WiFi menu in the settings app, showing Wi-Fi toggled on and a tick next to eduroam indicating its connected
Note:  If you are having trouble connecting to eduroam by following the steps above please follow the instructions below to connect using eduroam.

 

Connecting to Eduroam
  1. Select Wi-Fi and connect to eduroam

  2. Enter your username@deakin.edu.au

  3. Enter your password

 

How to Connect to Eduroam on iOS- Off Campus

If you trying to connect to Eduroam from a different University, or unable to connect to Eduroam directly, please follow these steps;

  1. Turn on your Mobile Hotspot 

  2. Connect your iOS device (iPad, iPhone etc.) to your Mobile Hotspot

  3. After connecting to your mobile hotspot, iOS device, navigate to the Deakin Setup page using the Safari browser. You can also copy and paste the address directly into your browser for a manual search; the URL is: www.deakin.edu.au/deakinsetup
  4. You should now be presented with below. You can now continue to follow the steps for Connecting to Eduroam on iOS - On Campus

    Deakin Setup Page in browser at url: www.deakin.edu.au/deakinsetup

 

Troubleshooting a previously connected device

I'm prompted for a password

Please enter your current Deakin password.

You will see this after changing your Deakin password. If this prompt continually re-appears it may indicate that your IT account is locked. Please contact the IT Service Desk to have your account unlocked.

I'm receiving a certificate warning

Warning: If you have rejected the new Eduroam certificate, iOS will attempt to use the previous certificate repeatedly and may temporarily lock your account. Please follow the steps below if this occurs, wait 20 minutes, and attempt to connect again.

Deakin has a requirement to periodically update the certificate used to secure the wi-fi network. If your device has an outdated certificate you may receive notification to update it.

By selecting Accept Certificate, the certificate will update and allow your device to connect to eduroam.

Certificate Popup stating: "Certificate needed to join the "network eduroam"" Buttons in blue, from top to bottom are: Accept Certificate, View Certificate Details, Cancel

 

I still cannot connect!

If all else fails, remove the current eduroam configuration and set it up again.