Do you know that you need to manually update your new password for Deakin Services (email, Deakin wi-fi, etc.) running on any mobile devices? Once the new password is set, all portable devices will continually try and use the old password and your account may get locked if your password is not updated.

 

Resetting Forgotten Password

1. On any device go to the Reset forgotten password website.
2. Select Staff.
3. Enter your Staff ID and Date of Birth and select submit.
4. Your Username will be provided at the top of the page in bold letters.
5. Select and type in either your Mobile Number or Email address to send the verification code to.
6. Enter the verification code and select Submit.
7. Enter your new password and then again to verify and select Set Password.

The password will now be reset (assuming the nominated password complies with the password requirements.)

Your staff ID is displayed on your Deakin Staff card. If this is not available, or if your ID is unknown, please contact your supervisor.

Changing Password 

If you are wanting to change your password instead, please refer to the instructions below:

• Changing your password using the Deakin website
• Changing your password on a Deakin Windows PC
• Changing your password on a Deakin Mac

If you get an error that your mobile number is incorrect, please contact Human Resources in order to update your details. If your email address is incorrect, please contact the IT Service Desk to have this updated.

Troubleshooting Information

Phone is not registered in DeakinPeople or is incorrect

If you are unable to reset your password, and getting an error advising that the provided mobile number is incorrect or not listed, you will need to contact your manager to have your details registered in DeakinPeople via a HR representative for your designated area. Once your details are correctly registered you will then be able to use the Reset forgotten password website.

Please note that it can take up to 24 hours for the changes to take place once your contact details have been updated.

If your email address is incorrect or not listed, the IT Service Desk can update this for you.

Account is locked

• If you have not changed your password for 18 months, you have a four-week window to reset your password.
• If you have not reset your password in the 18 months + four weeks, then your account will lock to prevent unauthorised access.
• If your account is locked, you will need to contact the Service Desk to have it unlocked. This process requires you to verify your identity.
  

  Please note that the IT Service Desk is unable to unlock your account if it is locked due to unavailability of employment information. This may occur if your contract has ended, or your new contract has not been processed yet. In this case the IT Service Desk may redirect you to contact your Manager for further assistance.

• The unlock then takes up to 2 hours to process through the system, at which point you can reset your password using the use the Reset forgotten password website.

Further Information

If you require further assistance, contact the IT Service Desk on 1800 463 888.