| Prompted to enter a password for a Proctorio exam? Please refer to our troubleshooting guide. |
This guide will walk students through troubleshooting some common issues relating to their exams and assessments.
| If you have experienced technical difficulties that cannot be resolved in the time available for you to complete the task, please complete and submit the Report technical difficulties for the Exams & Final Assessment tasks form. Note: The form mentioned above is not available for use outside of standard exam periods. Please contact the IT Service Desk for a reference number if you are experiencing technical issues outside exam periods. |
| Seeing a Bad Message 431 error when trying to access your Deakin resources? Clear your browser data as per this article. |
Duplicate the tab on your web browser as per the following link.
Check the time zone you are located in and cross-check the time in Melbourne, Sydney or Canberra.
Responses are auto-saved, your Faculty will submit them in bulk. No further action is required.
Apply for Special Consideration, report using the following web form.
You will need to apply for Special Consideration. Report using the following web form.
| Edge is the preferred browser for Proctorio Exams. For Windows machines, Edge is preinstalled. For Mac OS, please check the following article to download the correct instance of Edge. |
| Proctorio Support can be contacted via Live-Chat for assistance from the exam window. |
Ensure camera access is allowed. Test with different applications like the Camera app. If you are still experiencing issues, please refer to the following:
Voice input is required to pass the microphone check. If you are still experiencing issues, see the following:
Troubleshoot as per the following link:
| Note: If your screen resolution is set to other than 'Recommended', you may not be able to see option to share your screen or start the assessment. |
Click on click on the Take the picture manually link. For further information, refer to the troubleshooting video.
Ensure there is enough lighting and remove glasses if there is a glare. You may also need to reduce the background light if too bright. For further information, refer to the troubleshooting video.
Ensure your screen resolution is set to recommended.
Log back in to the exam and resume, note that you may be required to go through the authentication steps again.
You may proceed into the exam with the pop-up blocker on.
Disable and re-enable the proctorio extension and allow at least 2 minutes. If the issue persists remove and re-add the extension. For more information, refer to the guide below:
Please refer to the guide below if you encounter this issue:
Please refer to the following article for further troubleshooting steps.
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CAANZ Exams are now completed using Integrity Advocate, not Proctorio. For further information, please see below: |
| Google Chrome is the preferred browser for Integrity Advocate based exams. To download Chrome, please visit the Chrome website. |
CAANZ exams can be accessed from the following portal.
CAFF is the unit site, CAFE is the exam site. For example, CAFF1 is the unit site, but CAFE1 is the corresponding exam site. On CloudDeakin, there will be two units listed under the waffle icon, CAFF and CAFE. To sit the exam go to CAFE, for exam information go to CAFF.
Please email foundations@charteredaccountantsanz.com to report any technical issues during the exam.
Login to the portal, and navigate to Exam > Grades.