This guide will walk students through troubleshooting some common issues relating to their exams and assessments.
| If you have experienced technical difficulties that cannot be resolved in the time available for you to complete the task, please complete and submit the Report technical difficulties for the Exams & Final Assessment tasks form. Note: The form mentioned above is not available for use outside of standard exam periods. Please contact the IT Service Desk for a reference number if you are experiencing technical issues outside exam periods. |
| Seeing a Bad Message 431 error when trying to access your Deakin resources? Clear your browser data as per this article. |
Refresh the webpage. If this doesn't work, close the browser and re-open it.
Check the time zone you are located in and cross-check the time in Melbourne, Sydney or Canberra.
Responses are auto-saved, your exam will be automatically submitted at the designated exam finish time. No further action is required.
Apply for Special Consideration, report using the following web form.
You will need to apply for Special Consideration. Report using the following web form.
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For Integrity Advocate Exams, both Edge and Google Chrome are the recommended browsers on Windows. On macOS, use Google Chrome only. For Windows machines, Edge is preinstalled. To download Chrome, please visit the Chrome website. Check your browser version is up to date (Microsoft Edge or Google Chrome). |
| Integrity Advocate Support can be contacted via Live-Chat for assistance. |
Ensure camera access is allowed. Test with different applications like the Camera app. If you are still experiencing issues, please refer to the following:
Refer to the following link:
| Note: If your screen resolution is set to other than 'Recommended', you may not be able to see option to share your screen or start the assessment. |
Ensure there is enough lighting and remove glasses if there is a glare. You may also need to reduce the background light if too bright. For further information, refer to Integrity Advocate Exams - Troubleshooting FAQs
Log back in to the exam and resume, note that you may be required to go through the authentication steps again.
You may proceed into the exam with the pop-up blocker on.
Please refer to the I have been disconnected from my Supervised Online Exam article for further troubleshooting steps.