Exam and assessments - Student Guide


This guide will walk students through troubleshooting some common issues relating to their exams and assessments.

If you have experienced technical difficulties that cannot be resolved in the time available for you to complete the task, please complete and submit the Report technical difficulties for the Exams & Final Assessment tasks form. 

Note: The form mentioned above is not available for use outside of standard exam periods. Please contact the IT Service Desk for a reference number if you are experiencing technical issues outside exam periods.

 

Seeing a Bad Message 431 error when trying to access your Deakin resources? Clear your browser data as per this article.

 

Table of Contents

CloudDeakin - Quizzes and Exams 

Unable to save quiz answers, or the page is frozen

Duplicate the tab on your web browser as per the following link.

Unable to view the exam

Check the time zone you are located in and cross-check the time in Melbourne, Sydney or Canberra.

Quiz is saved, but did not click on submit

Responses are auto-saved, your exam will be automatically submitted at the designated exam finish time. No further action is required.

Submitted final assessment and it is appearing as late

Apply for Special Consideration, report using the following web form.

Exam submission time has passed and unable to submit the exam

You will need to apply for Special Consideration. Report using the following web form.

 

Integrity Advocate Exams

Both Edge and Google Chrome are the recommended browsers for Integrity Advocate Exams. For Windows machines, Edge is preinstalled. For Mac OS, please check the following article to download the correct instance of Edge.

To download Chrome, please visit the Chrome website.  Check your browser version is up to date (Microsoft Edge or Google Chrome).

 

Integrity Advocate Support can be contacted via Live-Chat for assistance or via phone: +61 2 4050 0222 

Webcam is not working

Ensure camera access is allowed. Test with different applications like the Camera app. If you are still experiencing issues, please refer to the following:

Unable to select which screen to share

Refer to the following link:

Note: If your screen resolution is set to other than 'Recommended', you may not be able to see option to share your screen or start the assessment.

Cannot take your own picture

Ensure there is enough lighting and remove glasses if there is a glare. You may also need to reduce the background light if too bright. For further information, refer to Integrity Advocate Exams (including CAANZ Exams)

Accidentally clicked stop sharing and was logged out of the exam

Log back in to the exam and resume, note that you may be required to go through the authentication steps again.

Receiving a warning about pop-up blocker

You may proceed into the exam with the pop-up blocker on.

I have been disconnected from my supervised online exam. What can I do?

Please refer to the following article for further troubleshooting steps.

CAANZ Exams (Charted Accountants Supervised Online Exams)

CAANZ Exams are completed using Integrity Advocate. For further information, please see below:

How do I access the CAANZ exams portal?

CAANZ exams can be accessed from the following portal.

What is the difference between CAFF and CAFE?

CAFF is the unit site, CAFE is the exam site. For example, CAFF1 is the unit site, but CAFE1 is the corresponding exam site. On CloudDeakin, there will be two units listed under the waffle icon, CAFF and CAFE. To sit the exam go to CAFE, for exam information go to CAFF.

How do I apply for special consideration?

Please email foundations@charteredaccountantsanz.com to report any technical issues during the exam.

Where do I see my results?

Login to the portal, and navigate to Exam > Grades.