This article provides a Deakin "Sponsor" with a basic guide on how to create, import, and manage Deakin Guest Account(s) on the Guest Wi-Fi Deakin network.

Requirements for the Sponsor Portal

The Sponsor Portal requires the following attributes for proper use:

• MS Edge, Chrome, Safari or Mozilla Firefox may be used, although some functions may not work as expected.
  
  
• Java 7 or above.
  
  
• A member of the IAM group “wg-ise-sponsors” – the sponsor will be a delegated staff member as agreed by the relative area (e.g. DUMCC reception staff, Service Desk Analyst, Data Steward). A request will need to be logged to the IT Service Desk for access to this.
• Requires a Deakin VPN connection to access the sponsor portal when connecting outside of campus. For any assistance with VPN access, please refer to KB0014770.
  
  

  Table of Contents

  • Requirements for the Sponsor Portal
  • How do I create a single Guest Account?
  • How do I import and create Guest Accounts in bulk?
  • How do I manage the Guest Accounts that I have created?

How do I create a single Guest Account?

1. Using Internet Explorer or Safari, login to the Sponsor Portal.
   
   
2. Click 'Create Accounts', and enter the following information:
   
   
   • Select your Guest type: DU-SponsorGroupOwnAccounts-Guest-1Week, 1 Month or Custom.
     
     
   • Enter the guest user’s information under Guest Information
     
     
   • Set Access Information Duration to the required number of days
     
     
   • Click 'Create'.
     
     
   
   
   
3. The Account information will be displayed.
   
   
   
   
4. Click 'Notify' to display the Print or Email options.
   
   
   
   The system will automatically email people - and you can click notify and check the email checkbox to get the system to resend to account information.
   
   
   
   

How do I import and create Guest Accounts in bulk?

During an event there may be a requirement to create many users at the same time. The best way to perform this action is to use a CSV file to import a large amount of users.

1. Using Internet Explorer or Safari, login to the Sponsor Portal.
   
   
2. Click 'Create Accounts'.
   
   
   
   
3. Set the Guest Type (1 week, 1 month or custom).
   
   
   
   
4. Under Guest Information, select Import, then Download Template to open the CSV template.
   
   
   
   
5. Populate the template; each line contains information for each individual guest user.
   
   
   
   
6. Save the template as a CSV (Comma delimited) file. Do not save as a 'CSV for DOS or MAC'.
   
   Once you save this template you may re-use it instead of downloading a new template on your next import.
   
   
7. Browse for the CSV file you saved, then click 'Import'.
   
   
   
   
8. Close the importing will be processed message.
   
   
   
   
9. The list of the users from your CSV file will now appear under Manage Accounts.
   
   
   
   
10. You can print out the accounts or email the users their accounts - select the user, then click the Resend button to send the user their credentials.
    
    
    
    

How do I manage the Guest Accounts that I have created?

Management tasks include account suspension, deletion, and extension; and are available from your Manage Accounts tab.

Select (check) the user you wish to manage, then select one of the following buttons.

• Edit: edit the general information for the selected account.
  
  
• Resend: if a guest has forgotten or lost their password, send the Guest their password via email or print.
  
  
• Extend: increases the account duration.
  
  
• Suspend: makes the account inactive, the Guest user is not permitted while in a suspended state.
  
  
• Delete: purges the Guest user out of the system, the user cannot be recovered and must be recreated.
  
  
• Reset Password: send the Guest a new password via email or print.
  
  
• Reinstate: brings the Guest out of a Suspended state and permits guest login.
  
  
  
  

For further assistance, please contact the eSolutions IT Service Desk.