|
If you are a new student, you will need to activate your Deakin username and password before logging on for the first time. For more information, please visit the following article: Activating your Deakin IT Account |
|
If you are a past student or recently graduated and have lost access to your account (including your Deakin email), please contact IT Help on 1800 463 888 |
This article is designed to help you with Deakin's Single Sign-On (SSO) process. Your Deakin username and password give you access to various systems such as Deakin Email, Wi-Fi (eduRoam), DeakinHub, Callista and StudentConnect.
Password Reset Tool: https://apps.deakin.edu.au/password-reset/
If you have forgotten your username or password, you will need to reset your password using the tool above and clicking on 'Current Students'
Your username will appear in bold once you enter your ID number and Date of Birth correctly and go to the next page.
If you are a new student, your username will likely be in the format of your ID number with an 's' in front e.g; s123456789
If you are a student since before 2022 or a staff member, your username is likely a mix of your names. Please refer to your account confirmation email to locate your username.
Your email will follow the following format 'username@deakin.edu.au'
Changing your password regularly is good for security and for staff, we will ask you to change it every 18 months. Students do not have this requirement, but it is still good practice. It's important to change your password when we remind you, because if you don't, we'll need to disable your account to keep it secure.
It is best practice to use a different password for each of your online accounts. If you have trouble remembering all of your passwords, you can use a password manager to securely store them in one place. Deakin recommends students and staff use LastPass. LastPass not only stores passwords but lets you generate new ones, too.
Knowledge Base Article: LastPass Enterprise – Support Homepage
In an effort to improve cybersecurity and protect the information Multi-Factor Authentication (MFA) is in place when accessing Deakin applications for all staff and students.
Previously, we made use of the DUO Mobile app when it came to implementing MFA practices, although we are transitioning to Microsoft Authenticator as the primary MFA provider at Deakin.
If you would like further information on performing a first-time setup for MFA here at Deakin, please refer to Deakin MFA – Setup Instructions (Microsoft Authenticator)
If you are interested in adding another phone or device for authentication, please see our guide at How do I register a new phone or device for MFA? (Microsoft Authenticator)
If you have lost your device used for performing MFA and cannot sign-in, you can get assistance at Deakin MFA - What do I do if I've lost my phone or MFA device?
| If you are having issues logging in and the steps above are unable to assist, please contact the IT Service Desk so that we can assist you. |
Some systems don't use your Deakin login. Here's who to contact for help with these.
| Note: Callista no longer uses separate credentials. If you need to reset your Callista or BRUCE password, please refer to the instructions above to reset your Deakin Single Sign On password. |