How to log a support ticket to the IT Service Desk
Staff and Students can log requests via the IT Support Page by submitting a service request, or incident.
Requesting Something
If you're seeking to request access to a service, system, or wish to request something be changed; follow these instructions.
- On the IT Help homepage, select 'Request Something'.
- You will be presented with a list of catalog items, and categories to choose from.
Start by using the search bar to find the service you require, or alternatively you can use the Categories menu to find the service.
Inside the category (or search result), select the service that corresponds with your request.
Reporting an Incident
If a service, system, or application is not working the way as intended, or quite simply seems 'broken', follow these instructions.
- On the IT Help homepage, select 'Something's Broken'.
- You will be presented with a ticket form.
Please enter a short description that explains the issue you are experiencing (I.E. 'Office 365 Not Logging In', or 'CloudDeakin Not Responding, Error 403').
You may also enter additional information that allows you to elaborate on the issue you are experiencing.
You can also add attachments such as images that demonstrate your issues (I.E. A screenshot of an error message, or an crash log).
Tip: Please offer as much information as you can, as this allows the IT Service Desk to gain more insight into helping you promptly and efficiently.
Once the ticket has been submitted, you will receive an email with a link to track your ticket status, If it is urgent, please contact the Contact IT Service Desk.