ServiceNow ESM – How to Unsubscribe/Resubscribe to Email Notifications

How to Unsubscribe from a ServiceNow notification

There are two ways for a user to unsubscribe from a ServiceNow email notification:

From an email notification that contains an 'Unsubscribe' link

1. Open an email that you received for the specific notification that you wish to unsubscribe from (for example 'Incident assigned to me').
   
   
2. Click on the Unsubscribe link located at the bottom of the email.
   
   
   
   
3. A predefined email reply will open, do not modify the contents.
   
   
4.  
5. Click Send.

From the Notifications menu in ServiceNow's system settings

In this example, we will unsubscribe from the Incident assigned to me notification.

1. You can access your notifications settings via the Settings (cog) button at the top of the ServiceNow page, which will open Settings.
   
   
2. From here, navigate to Notifications; this menu allows you to customize as you require. Additionally, Advanced Preferences provides further customization and options you can customize
   
   

How to Resubscribe to a ServiceNow notification

In this example, we will resubscribe to the Incident assigned to me notification.

1. Log into ServiceNow
   
   
2. Click on your Profile on the top right 
   
   
3. Click on Preferences (cog) icon
4. Click on Notifications category
   
   
5. Click on System Notifications option
6. Using the search bar on the right side, search the specific ServiceNow notification you're after and toggle on the slider to opt-in for notifications