ServiceNow ESM – How to Unsubscribe/Resubscribe to Email Notifications

This article is visible to eSolutions Staff only.

How to Unsubscribe from a ServiceNow notification

There are two ways for a user to unsubscribe from a ServiceNow email notification:

From an email notification that contains an 'Unsubscribe' link

1. Open an email that you received for the specific notification that you wish to unsubscribe from (for example 'Incident assigned to me').
   
   
2. Click on the Unsubscribe link located at the bottom of the email.
   
   
   
   
3. A predefined email reply will open, do not modify the contents - click Send.

How to Resubscribe to a ServiceNow notification

In this example, we will resubscribe to the Incident assigned to me notification.

1. Log in to ServiceNow.
   
   
2. Click on the Settings (Cog) icon located in the top right corner.
   
   
3. Click on Notifications.
   
   
4. Scroll down to listed categories under Notifications by Category.
   
   
5. Click on the Incident category.
   
   
6. Click on the Incident assigned to me notification.
   
   
7. Click on the switch located next to primary_email to turn the notification on (resubscribe).