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Exam and assessments - Student Guide

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This guide will walk students through troubleshooting some common issues relating to their exams and assessments.

Online exams are not supported on mobile devices.

Experienced issues during your final exam or assessment and the exam deadline has passed ?  Fill out the web form to report technical difficulties. 

 

Seeing an error ? Bad Message 431 when trying to access your Deakin resources ? Clear your browser data as per this article.

Table of Contents

CloudDeakin - Quizzes and Exams 

Common Issues - Quizzes and Exams (CloudDeakin)
Solution

Unable to save quiz answers or the page is frozen

Duplicate the tab on your web browser

Unable to view the exam 
Check the time zone you are located in and cross check the time in Melbourne, Sydney or Canberra

Quiz is saved, did not click on submit 


Responses are auto saved; Your Faculty will submit them in bulk.

No further action is required

Submitted final assignment/exam and it is appearing as late

 Apply for Special Consideration, report using the following web form

Exam submission time has passed and unable to submit the exam


You will need to apply for Special Consideration.

Report using the following web form


Proctorio (Online Supervised Exams)

Use Chrome internet browser to access your exam. You will need to install the Proctorio browser extension on your browser.

 

Proctorio Support can be contacted via Live-Chat for assistance from the exam window

 

If your screen resolution is set to other than 'Recommended', you may not be able to see option to Share your screen or Start Assessment 

 

Common Issues - Proctorio 
Solution

Webcam is not working

Ensure camera access is allowed.

Test with different applications like Camera

Still experiencing issues ?

Check out the troubleshooting video 

Microphone check fails


Voice input is required to pass the microphone check

Cannot pass the desktop check, or unable to select which screen to share


Troubleshoot as per the following link

(Sometimes, this may be hidden behind the browser.)
Cannot scan my ID card


Click on click on "Take the picture manually" link

Refer to the troubleshooting video
Cannot take your own picture


Ensure enough lighting 

Remove glasses if there is a glare

Reduce the background light if too bright

Refer to the troubleshooting video
Cleared Authentication steps, unable to start the exam


Ensure screen resolution is set to "Recommended"
Accidentally clicked
"Stop Sharing", this logged out of the exam


Log back into the exam and resume the exam, you may be required to go through authentication steps again.
Pop-up blocker warnings


You can proceed with the pop-up blocker on
Proctorio prompting for password

Disable and re-enable proctorio extension 

Allow at least 2 mins. If issue persists remove and re-add the extension.



Revised by Ajay Simha
Last modified 08-12-2021 14:06:31