Accessing the Announcements page in ServiceNow
Creating a New Announcement
Deleting an Announcement
Field | Description |
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Name | Internal title that doesn't display in the announcement. |
Active | Option to activate the announcement. To hide an announcement, clear the Active check box. |
Title | Title to appear in the announcement. |
From | Date and time that the announcement begins to appear. |
To | Date and time that the announcement ends. If left empty, the announcement continues to appear until it's deactivated. |
Summary | Text to appear in the announcement. |
Display style | Defines the background color, text color, and text alignment of banner announcements. Base system styles include:
Announcements that appear in a banner use the display style defined in the Announcement record, by default. To use the display style in an instance of the Announcements widget, you can select the Use Display Style instance option. |
Type |
Defines where an announcement displays. By default, announcements appear in the following locations:
You can create an announcement type to define other widget instances to display an announcement. |
Glyph | Glyph to display to the left of the title in banner announcements. |
Glyph alt text | Alternative text for the glyph icon used with screen readers. |
Public | Option to display the announcement to users before and after they've logged in. |
Display first | If selected, the announcement displays before all other announcements.
If there is a tie between two records set to Display first, the sort order defined in the glide.service_portal.announcement.default.sort_order system property is honored. See Service Portal properties. |
Roles | If Public is not selected, you can define the roles that the announcement is visible to. If left empty, the announcement is visible to all roles.
Note: Alternatively, you can define user criteria for the announcement instead. To do so, set up User criteria for Service Portal and clear the Public check box. Announcements display to only the users who pass the access criteria.
|
Unauthenticated only | Option to display the announcement only to users who haven't logged in.
This option appears only if Public is selected. |
Click target | Creates a link below the announcement body that opens to a target page or URL.
If the Details link text field is empty and a click target is defined, the title of the announcement is the link. |
Details page | The page that opens in the current browser tab. Available if the Click target is Page. |
Details URL | The URL that opens in the current or new browser tab. Available if the Click target is URL in current browser tab or URL in new browser tab. |
Details link text | Link text for the page or URL click target. If you leave this field empty and define a click target, the title of the announcement is the link. |
Dismiss options | Determines whether the user can dismiss the announcement. Options include:
|
Portals | Portals that display the announcement. If this field is empty, the announcement displays in all portals. |