Users will not be able to connect to DCM (Data Centre Manager), unless they are a member of the DCM users group.
Table of Contents
Connecting to DCM
- Connect to the DCM via the link https://dcm.deakin.edu.au/. Log in to the Deakin Single Sign-On service if prompted.
- Within ten minutes after logging in, your access levels should be updated so that you are able to connect to the privileged service.
- Once access levels are granted attempt a connection to the privileged service. The connection should now be successful.
- You must leave the DCM website open while accessing the privileged services.
User Page in DCM
When access is granted and the user has accessed the DCM main page, they can then access their own user page by clicking on the user name on the top right corner.
From this interface you can view some information such as your IP association and also your privileged access details and information.
Checking IP Association and keeping it active in user menu
Users can check the User IPs by:
- Clicking on the username in the menu bar at the top
- Then selecting the IP tab
this will show your active IP addresses, a link to keep your IP address and a custom link.
Checking privileged access in user menu
Users can check their privileged access by,
- Clicking on the username in the menu bar at the top
- Then select the Privileged access tab
- Then click on load/refresh the privileged access report.
This will generate a list of severs that the user has access to.
Common Issues
Unable to connect to DCM
Users will not be able to connect to DCM, unless they are a member of the DCM Users Group.
Unable to access server resources when connected to DCM
It is possible a user could have access to DCM, but be unable to access a particular server resource.
Every port via a server hosted by Deakin is locked down independently, and needs to be opened to the username requested.
Requesting access to a server resource
If your username does not have access to a required server resource but would like to request it, a ticket will need to be opened with Deakin Digital Services by the service owner.
Frequently Asked Questions
What is IP address association?
Access to privileged data centre services is managed by the user's IP address. When connecting to DCM your IP address is associated with your username, this can be viewed to the left of the username in the top menu bar.The IP only remains associated with the username for 90 minutes and after that it must be re associated. Leaving any DCM window open will allow the system to keep your IP association current automatically.
The 3 stages of IP association:
RED: IP is not associated Blue: IP is queued for association Green: IP is associated
On my user page, I removed my current IP. How do I get it back?
Reload the page in your browser. Your IP will be re-associated to your account.
Do I have to stay on the user page of the DCM?
No, if you have access to other parts of the DCM, you can browse to them. As long as the DCM is open somewhere in your browser, your IP information will stay current.
I use SSH and my sessions keep freezing/timing out after a period of no use. How can I prevent that?
You need to configure your SSH client to send keep-alive (ServerAliveInterval) packets to the server. Some instructions are here.
Need Help?
For further assistance please contact the IT Service Desk.