| Having trouble? Please refer to Usernames & Passwords – Support Homepage |
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In an effort to improve cybersecurity and protect the information of our staff and students at Deakin, Multi-factor Authentication (MFA) is in place when accessing Deakin applications. This is done using the Microsoft Authenticator App.
Follow the instructions to install the app onto your smartphone and set up MFA.
Installation Instructions
| If you are located in China please follow this guide - Microsoft authenticator in China |
Download the latest version of Microsoft Authenticator via Google Play, or the App Store.
If your mobile phone is not able to support Microsoft Authenticator, then please visit Alternatives to SMS or Hardware tokens for MFA - Time-based One-Time Password (TOTP)
| As per the Microsoft announcement, SMS for MFA is being retired. Existing users of SMS for MFA will be required to upgrade their MFA methods in the coming weeks. Please visit Alternatives to SMS or Hardware tokens for MFA - Time-based One-Time Password (TOTP) |
Setup Instructions
Please note that it is recommended to use your smartphone along with a computer (or tablet) to complete this setup.
- Download the latest version of Microsoft Authenticator to your smartphone via Google Play, or the App Store.
- Visit https://deakin.edu.au/mfasetup (we recommend that you do this step on your computer or tablet)
- Enter your Deakin email address.
- Enter your Deakin password.
- If this is the first time you have setup MFA, you will see the following screens:
- It will now prompt you to download the app to your mobile device if you haven't already.
- Make sure the Microsoft Authenticator app is installed on your device and click "Next".
- Open the Microsoft Authenticator App and scan the QR code.
- Once scanned, you will need to enter the number on the screen into the Authenticator app on your phone.
- If successful, you will see the following screen: