Deakin MFA – Requesting an MFA Recovery Code


You need to have personal email registered on DeakinPeople (Staff) or StudentConnect (Students) to obtain a bypass code through this method.

 

Note: The MFA Recovery Code purpose is to allow you to access www.deakin.edu.au/mfa-setup to fix/repair a lost or broken MFA device. It is not supported to be used as a replacement for regular logins.

 

  1. Visit the Deakin Multi-factor Authentication (MFA) Recovery Code Portal from the following link: https://apps.deakin.edu.au/mfa-selfservice

  2. Sign into Deakin Single Sign-on (SSO) with your Deakin username and password.

  3. Enter your "Employee ID/Student ID" and click "Next". 



  4. Check your personal email address that you have provided to Deakin, you should receive a MFA Emergency code. 



  5. Go to www.deakin.edu.au/mfa-setup and enter your email address.  When prompted enter the recovery code in the email from Step 4

  6. You can now update your MFA devices. To add a new device see: https://help.deakin.edu.au/ithelp?id=it_kb_article&sysparm_article=KB1004975