Zoom Meetings – Support Homepage


Zoom periodically releases updates that adjust, change or alter default settings for user accounts. 

If a global Zoom setting isn't available in your account there might be a possibility to obtain the requested feature. Contact the IT Service Desk for more information and assistance.

Zoom is a video conference service. There are different types of Zoom clients and different types of Zoom meetings.

Please be aware that currently, Zoom meeting organisers can only create meetings that support up to 300 participants.

Please contact Digital Services if specialised Zoom Webinar functionality is required. Regular Zoom meetings are good for most use cases except for;

Interested in learning more? Visit our LinkedIn learning pathway on Zoom

Table of Contents

Using Zoom on a Desktop or Laptop

If you're seeking to use Zoom for personal calls or meetings, consult the following table.

Installation & Usage Instructions

Refer to the instructions as follows to install Zoom, as well as connect to meetings.
Are you using a Deakin-managed Windows machine? Use the instructions below.

Install and connect to a Zoom meeting on a Deakin Windows machine.

Are you using a Personal (BYOD) Windows machine? Use the instructions below.

Install and connect to a Zoom meeting on a Personal Windows machine.

 

Are you using a Deakin-managed Mac machine? Use the instructions below.

Install and connect to a Zoom meeting on a Deakin Mac machine.

Are you using a Personal (BYOD) Mac machine? Use the instructions below.

Install and connect to a Zoom meeting on a Personal Mac machine.

 

Are you looking to join a Zoom meeting using your web browser? Use the instructions below.

Connect to a Zoom meeting using a web browser.

Creating a Meeting

Refer to the instructions as follows to create meetings through Microsoft Outlook.
Are you looking to set up a meeting using Outlook? Consult the articles below:

How to set up a Zoom Meeting using Outlook – Windows

How to set up a Zoom Meeting using Outlook – Mac

How to set up a Zoom Meeting using OWA (Outlook Web App)

 

Using Zoom for Conference Calls

A general instruction guide for joining a Zoom Meeting from a conference or meeting room can be found here:

Cisco Touch 10 Controllers

A Cisco Touch 10 controller device looks like this:

Cisco Touch 10

 To connect using a Cisco Touch 10 controller, click here.

Cisco Touch 8 Controllers

A Cisco Touch 8 controller device looks like this:

A Cisco Touch 8 device will look akin to this picture

To connect using a Cisco Touch 8 controller, click here.

Crestron Panels/Controllers

Many large Lecture Theaters and Meeting rooms use DAVE Controllers

To connect using a Crestron controller, click here.

 

 


AMX Panels/Controllers

Many large Lecture Theaters and Meeting rooms use AMX Controllers

To connect using an AMX controller, click here.

 

 

 

Rooms with NextGen Control

        Some large Lecture Theaters and Meeting rooms use ACA Controllers

       

To connect using NextGen controls, click here.

 

 


Need to find a Video Conference Room?


Search for Video Conference Rooms in the IT facilities in Deakin spaces webpage (AV inventory)

For more AV Inventory info, click here

 


If you're seeking to use Zoom in conference rooms or for conferencing, refer to the articles listed below.

Conferencing Tools

Refer to the instructions as follows to interface with Zoom in a conferencing room, or to set up conference meetings.


Are you looking to set up a meeting using Outlook? Consult the articles below:

Joining a Zoom Conference from a Meeting Room

Setting up a 'Join Button' for Video Conferences through Zoom on a Windows Machine.

Setting up a 'Join Button' for Video Conferences through Zoom on a Mac Machine.

 

Zoom FAQs & Troubleshooting

If you have an issue with Zoom, consult the following table to ascertain if we have support articles to assist you.

FAQs & Troubleshooting

Refer to the following articles to find answers to questions you may have, or answers to issues you may face.
If you cannot find the information you seek, you may find either of the following sites useful:

Consult the Zoom Help Center for comprehensive support.

Consult the Deakin Zoom Troubleshooting Guide for support with issues Deakin users typically face.

Frequently Asked Questions

How do I dial into a VMP with the Zoom Desktop App?

How do I create meetings on behalf of another user via the Zoom website?

How do I create persistent breakout groups?

How do I enable and add a Zoom Co-Host?

How do I configure Zoom's settings?

Troubleshooting

Sign into Zoom with Single Sign On (SSO)

Sharing Multiple Screens Simultaneously