In an effort to improve cybersecurity and protect the information of our staff and students at Deakin, Multi-Factor Authentication (MFA) is in place when accessing Deakin applications. This is done by using the Duo Mobile App.
Please refer to the following links for further information in regard to setting up your device, answering any questions you may have relating to MFA and Duo, as well as troubleshooting tips and tricks.
| Experiencing issues when logging in? Visit our MFA self-service portal to obtain a bypass code and login. |
| If you encounter an error message labelled Bad Message 431, when trying to setup MFA, please clear your browsing data by following the instructions in the article. |
Getting StartedRefer to the instructions as follows to get started. |
Are you looking to enrol a device with Duo Mobile for MFA? Duo Mobile (MFA) – Setup Instructions
Are you a student already registered with DUO SMS and looking to switch to the DUO App? |
TroubleshootingRefer to the following articles to troubleshoot issues relating to DUO. |
TroubleshootingDuo Mobile (MFA) – Troubleshooting |
FAQsConsult the following articles to find answers to questions you may have. |
Frequently Asked QuestionsGeneral Information about Duo & MFA |