Corporate mobile communication devices, including SIM cards & accessories, must be returned if you are leaving the University or if you are leaving a position in which you were approved for a corporate mobile communication device.

The mobile device, including SIM card and accessories, must be returned to the mobile phone contact in each organisational area.

At its discretion, the University may also require a staff member to return a corporate mobile communication device where the staff member is on paid or unpaid leave in excess of 6 weeks.

1. Return the corporate mobile phone, including the SIM card and any accessories that were supplied with it, to the mobile phone contact in your organisational area.
2. The mobile phone contact needs to determine:
   
   
   • If the device is no longer required - contact the Solve Service Desk servicedesk@solve.com.au to cancel the connection. The organisational area should keep the physical device for future reassignment.
   • If the phone is still required and to be reassigned to a new staff member - advise Solve Service Desk servicedesk@solve.com.au of the new user's name and staff ID.

Staff wishing to take their corporate phone number with them upon departure, can do so with written approval from their area. Please speak to your area contact for further information.

Outstanding Costs

Organisational areas will be responsible for any charges incurred as a result of non-return of mobile devices in their area.

Contacting Solve Communications

Corporate Mobile representatives can contact Solve Communications directly:

• Email Address: servicedesk@solve.com.au    
• Dedicated Contact Number: 1300 839 897
• Trading Hours: 8.30am – 9.00pm (excludes public holidays)