Deakin is currently migrating Windows PCs to Microsoft Windows 11. For example, if you collect a new PC through the End User Computing program, it will be provided with Windows 11 preinstalled.

If you have received an email and/or a pop-up message on your computer advising you to replace your computer, you should swap it for a new one at an IT Hardware Hub, rather than upgrading the one you have.

If you have not received emails or pop-ups advising to replace your computer, you can upgrade it to Windows 11.

Things you need to know

Upgrading from Windows 10 to Windows 11 can only be done on-campus while connected to the wired network. You cannot upgrade over the VPN or from a remote location, such as when working from home.

The upgrade erases your computer and sets it up with the latest Windows 11 and standard apps such as Microsoft 365 (aka Office), Teams, OneDrive, Zoom and Adobe Reader.

The upgrade requires about three hours to complete. Digital Services recommends that you leave your computer set up overnight to complete the upgrade. Or, perform the upgrade when you can be without your computer for the required time.

There are two phases to the upgrade.

1. Use Software Center to start the first phase. Once underway, this takes about 30 minutes to complete.
2. You must then complete a setup wizard to commence the second phase. The wizard takes about two minutes to complete. The second phase then commences, which takes about two and a half hours to complete.

When the second phase is underway, the computer will appear to be ready to log in. However, it will still be installing software. Do not log in yet as this will disrupt the completion of software installation. Please wait the full two and a half hours before logging in.

Getting ready

Upgrading to Windows 11 requires some preparation.

1. Your computer will be erased so you must make sure your files are stored correctly in OneDrive and your browser bookmarks synced.
2. Apps like Office, Teams, Adobe Reader and Zoom are automatically installed. Make a note of any apps that are unique to your needs that will require installation.
3. Complete a request for your computer to be upgraded to Windows 11. As some behind-the-scenes work is required, Digital Services requires at least two days notice.
4. When the upgrade is ready, start it through the Software Center app. The upgrade takes about three hours to complete.

Starting the upgrade

Once Digital Services have confirmed the upgrade has been assigned to your computer, start the upgrade through the Software Center.

1. Ensure your computer is connected to mains (AC) power and the wired network.
2. Click the Start (Windows logo) button and open Software Center.
3. Click Operating Systems in the sidebar, then click Convert to Windows 11.
   
4. Click Install to begin, then Install to confirm.
   
5. Complete the acknowledgement checklist, then click Accept.
   
6. The first phase begins. Wait (or return in) 30 minutes.
   
   
7. Choose US as the keyboard layout and click Yes.
   This is required to set some regional values. You can add additional keyboard layouts once you've logged into the computer.
   
8. Click Skip when prompted to install a second keyboard layout.
   If you require additional keyboard layouts, please add them once you've logged into the computer.
9. Enter your full Deakin email address. Click Next.
   
10. Sign in and complete Multi-Factor Authentication via Duo.
11. The computer proceeds with setup.
    
12. When the Deakin sign-in screen appears, the second phase is underway.
    Leave the computer to sit for two and a half hours before signing in.
    

Clearing the TPM

In a minority of cases, the upgrade may prompt you to "clear the TPM." The exact wording varies depending on the model of computer, but will advise that "a configuration change was requested to clear this computer's TPM (Trusted Platform Module)."

The message will provide instructions on which key to press to confirm or accept this action. You must press the key designated to confirm or accept the change and clear the TPM.

After the upgrade completes

Once the upgrade to Windows 11 is complete, log in and get started.

1. Log in for the first time. Once you've logged in, a Welcome screen appears to help acquaint you with Windows 11.
2. Set up Windows Hello. You can log in or unlock your computer faster using your fingerprint or a PIN.
3. Access your files through OneDrive.
4. Install additional apps you require via the Company Portal.

Troubleshooting

"Computer Hardware - Not Supported"

If a "Computer Hardware - Not Supported" message appears when you start the upgrade from the Software Center, your computer is not compatible with Windows 11. Replace your device through the End User Computing program by visiting an IT Hardware Hub.