Integrity Advocate Exams (including CAANZ Exams)


Note: This article is intended for Integrity Advocate Exams including CAANZ students. For general exam troubleshooting see this article Exam and assessments - Student Guide

 

Table of Contents

Frequently Asked Questions

What browser should I use?

You must use Google Chrome or Microsoft Edge to sit your exam with Integrity Advocate.

The use of other web browsers is not recommended by Deakin when sitting an Integrity Advocate assessment

 

What device can I use?

You must use a laptop or desktop computer to sit your exam.  Devices such as tablets or mobile phones are not suitable and cannot be used for online exams. 

 

I couldn't start Proctorio 

Your exam is not using Proctorio, but is using Integrity Advocate. You don't need to install anything.

You can proceed to your exam straight away following the steps below under 'Where do I find my exam?'

 

Where do I find my exam? 

For Deakin students: Your exam is available in your CloudDeakin site. Go to the Assessment tab, then select Quizzes.

For CAANZ students: Your exam is available in your CAFE exam site. Go to the Exam tab, then select Exam access.

I couldn't share my screen

  1. Ensure you have unplugged any additional monitors, alternatively ensure you have duplicated your screen. Multiple displays/extending screen is not permitted.
  2. At the sharing screen step ensure you have selected the Entire screen tab, then click on the selected screen, the Share button will activate in blue, then click on Share.

 

My webcam is not working

  1. Ensure the webcam has been turned on. 
  2. If you cannot see yourself in the system check, you may need to give your browser permission to access your webcam. Click on the ? symbol next to the camera icon to view the video instructions on how to do this.

 

I was kicked from my exam 

Deakin students can return to their CloudDeakin site by going to the Assessment tab, then select Quizzes, and click on the exam and the 'continue quiz' button.

CAANZ students can return to their CAFE exam site and click on Exam > Exam access, then click on the exam.

 

I was kicked from my exam after a comfort break - Webcam issues

  1.  Clear the cache in your web browser, read the instructions linked here for a guide 
  2.  See instructions under the above point to return to your exam.

 

My screen has frozen during the ID check steps

  1.  Refresh your webpage or  
  2.  Clear the cookies and cache in your web browser, read the instructions linked here for a guide

Exam Support Contacts

Integrity Advocate has live 24/7 support available: