Duo Central is a web portal where you can add, update, and remove Duo authentication devices.

If you have not enrolled for Multi-Factor Authentication, please review the following instructions:

• Duo Mobile (MFA) - Setup Instructions
  
  

Generating a Bypass Code

If you have lost or do not have access to your registered device, you can create a bypass code:

• Duo Mobile (MFA) – Requesting a Bypass Code (Passcode)

Note: You need to have a personal email registered on DeakinPeople or Student Connect to obtain a bypass code through this method. If you cannot generate a bypass code, please contact the IT Service Desk.

 

Accessing Manage Devices in Duo Central

1. Visit Duo Central.
   
   
2. Enter your Deakin credentials.
   
   
   
   
3. Select "Duo Push" or other options as shown in screenshot to complete the authentication. 
   
   
   
   
   
4. If you are logged in from a new device, click " Yes, this is my device".
   
5. Click "Continue to sso-xxxx"
    
6. You are now logged into the Device management portal. 
7. Click Mange Devices
   
8. Complete authentication given in above Step 2 and Step 3 
9. You are now on the Device Management page to manage the devices. 
    
   
   

Manage Devices

From the Manage Devices screen on DUO Central, you can perform many tasks, including:

• Adding a new device,
• Renaming a device
• Configuring Touch ID
• Deleting a device

Further information about these is in the sections below.

 

Add a New Device

1. Click Add a Device.
   
   
   
   
2. Select Duo Mobile from the menu that appears.
   
   
   
   
3. Choose I have a Tablet. Please note, your mobile number can only be used once. If you have a staff and student account and are not adding an additional device, please refer to the following: Duo Mobile (MFA) – Tablet Registration.
   
   
   
   
4. Download Duo on your device and then click Next.
   
   
   
   
5. Using your new device, open the Duo Mobile app and click the Add button, next to Accounts.
   
   
   
   
6. Select Use QR code on your new device and scan the QR Code on the computer screen.
   
   
   
   
7. Click Continue. Your new device has been added.
   
   

 

Rename a Device

1. Click Edit and then Rename on the device you want to rename.
   
   
   
   
2. Enter the desired name and select Rename. Your device is now renamed.
   
   

 

Configuring Touch ID

Touch ID can be used as an alternative authentication method, however it's not recommended to be used as your default authentication method for the below reasons:  It is limited to only a Chrome browser You won't always have the Touch ID device on you for authentication

Before you set up Touch ID for Duo, you will need to configure this on your Mac device. Instructions can be found on the Apple site: Touch ID.

To continue with setting up Touch ID for Duo:

1. Click Add a device.
   
   
   
   
2. Select Touch ID from the menu below.
   
   
   
   
3. Click Continue.
   
   
   
   
4. If prompted, enter your Mac's logon password.
   
   
   
   
5. Click Continue. Touch ID has now been set up for Duo.
   
   
   
   

 

Deleting a Device

1. On the device you want to delete, click Edit, followed by Delete.
   
   
   
   
2. Verify you are deleting the correct device and click Delete. Your device has been deleted.
   
   

 

Unable to add your phone number?

There are a number of reasons why you may not be able to add your device, the most common scenarios are: 

• You already have a Deakin account set up with Duo Mobile, and you're trying to add another Deakin account, such as if you have a staff and student account.
• The number you're trying to add was used by a previous staff member. 
• The number you're trying to add was previously used on your old Deakin account.

To resolve this issue, please follow this guide.