| We are updating our wireless security, you may see a prompt to confirm you trust the new 'certificate' - please click trust or accept. |
If you're having trouble connecting to eduroam on a personal mac in the first instance, please refer to the troubleshooting steps below:
Table of Contents
Forget Eduroam network
Please note, that this process differs slightly depending on if you are using MacOS Ventura and above
For MacOS Monterey (MacOS Version 12) and below:
- Navigate to Apple menu > System Preferences, then click Network.
- Select Wi-Fi in the list on the left.
- Click the Advanced button.
- The Wi-Fi pane shows a Preferred Networks list. Select the Wi-Fi network that you want your Mac to forget.
- Click the remove button (–) beneath the list. If you're asked to confirm, click Remove.
- Click OK.
- Click Apply.
For MacOS Ventura (MacOS Version 13) and above:
- Navigate to Apple menu > System Settings, then click Network.
- Select Wi-Fi in the list on the right, and click Details
- Click Forget this Network on the next page
- Click Remove on the next page
Remove eduroam profile
- Open System Preferences.
- Open Profiles.
- Select the eduroam profile and select the (minus) button in the bottom left corner.
- Enter your Mac password if prompted.
Delete Keychain entries
| For more information on removing Keychain, please refer to the following guide. |
- Select Spotlight (Magnifying Glass in the top right corner of the screen), enter Keychain Access and press Enter (Return).
- On the left side of the window, select the login Keychain and the All items Category.
- Delete any listed items mentioning "eduroam" (e.g. eduroam.deakin.edu.au certificate and eduroam 802.1X Password).
- Enter your Mac password if prompted.
| Please reconnect to eduroam as per the following article. |
If you require further assistance, please contact IT Service Desk.