You can install Deakin's Managed Print Service, Papercut, on your Apple IOS Personal Device using the following instructions.
You will not be able to print to a Ricoh Printer unless you have the new Deakin-Print print queue installed.
Only use these instructions if you wish to print at Deakin from a Apple IOS Personal Device not managed by Deakin Uni.
Before using these instructions, ensure you are connected to the Deakin network either via network cable or the Eduroam Wireless network. If you are not on a Deakin campus, establish a secure connection to the Deakin network using Deakin VPN.
Installing Papercut Print Service
- Go to DeakinPrint or Deakin Software Library and search for printing
- On the following screen click in the Papercut Mobility Print link
- Follow the information on the screen and then click the Papercut Mobility Print link
- Follow the prompts on the screen to install the Papercut Mobility Client and accept all of the default settings
- *NOTE: If at any point you cannot see the option to continue/install, please attempt this on campus. This is especially true if you turn on Private DNS Mode.
1. When you click 'Download' you will be prompted with the following screen, click 'Continue'.
2. Please click 'Allow' as this will install the configuration profile that allows printing on your iPhone.
3. Click 'Close' and then 'Done', then go back to your home screen and open the 'Settings'
4. Scroll down to 'General'
5. Select 'VPN & Device Management'
6. Select the profile 'Papercut Mobility for iOS' > then click 'Install' in the top right corner.
7. Enter your passcode for your iPhone if prompted
8. Click 'Install' once more, your device is now configured to use Deakin-Print.
- If prompted for a username and password then enter you Deakin Username and Password.
- The installer will then install the Deakin-Print queue.
- If prompted you must check Remember my credentials in this step, otherwise, the printer will appear offline after restarting or logging off the computer.
Release the document(s) at the printer
- Tap your Deakin Card in the card reader or enter your Deakin username and password manually using the keypad on the printer.
- If you have print jobs in the queue they will display on the screen and can be released individually or by selecting Print all
Print jobs will remain in the queue for up to 16 hours.
To maintain a secure printing environment, you will automatically be logged out of the printer if it has been left inactive for one minute. To log out manually press the Log out button on the printer.
If you tap, and it is not logging you on, there are two possibilities:
1. Your Deakin Card does not have the tap feature (generally cards over 2-3 years old do not have the feature). Please go to Student Central to get a new card issued.
2. The printer's card reader is not working. Log a ticket to Service Desk via the portal, or call on 1800 463 888.
Private DNS Mode
If at any point, your device cannot see print services, find print servers or install it, check if your device has Private DNS turned on. You can check it by going to Settings > Wi-Fi > Configure DNS. If it is not set to Automatic for Eduroam while you are on campus or the wifi network you are on, you can turn it OFF so the installation can find the print server and repeat this step to turn it back on after installation.