Eduroam is a secure global roaming wireless network for the research and education sector.
To connect to the network for the first time, see the following article: |
Users may experience issues while attempting to connect to Eduroam after following standard instructions, this could be due to various reasons. This article guides users to undertake additional troubleshooting steps which will allow them to connect to the network.
Note: Please ensure the time zone on your devices is set to the Australian Eastern Standard Timezone (GMT +10) prior to connecting to Eduroam. |
If you are experiencing issues connecting on a Windows 10 or 11 device:
If you are experiencing issues connecting on a Mac device:
Warning: If you have rejected the new Eduroam certificate, iOS will attempt to use the previous certificate repeatedly and may temporarily lock your account. Please follow the steps below if this occurs, wait 20 minutes, and attempt to connect again. |
If you are experiencing issues connecting on an iPhone:
Note: Wireless setup on Android devices can vary between different manufacturers, and the following is a general guide. Additionally, some Android devices may advise they are connecting for a few minutes. If so, moving to a different part of the building may result in a successful connection. |
If you are experiencing issues connecting on Android:
If you require any further assistance, please contact the IT Service Desk on 1800 463 888.