In an effort to improve cybersecurity and protect the information of our staff and students at Deakin, Multi-factor Authentication (MFA) is in place when accessing Deakin applications. This is done by using the Duo Mobile App.

Follow the instructions to install Duo onto your smartphone, and set up MFA.

Installation Instructions

It is very important that you do not download any programs attempting to impersonate Duo Security, Inc., or Duo Mobile as a product. If you are unsure which app to download, please contact the IT Service Desk.

Download the latest version of Duo Mobile via Google Play, or the App Store.

If your mobile phone is not able to support Duo, then please call the IT Service Desk on 1800 463 888, so we can provide you with an alternate MFA method.

If you encounter an error message labelled Bad Message 431, when trying to set up MFA, please clear your browsing data by following the instructions in the article.

Setup Instructions

1. Download the "DUO Mobile" app onto your device from the Apple App Store or Google Play Store.
   
   
   
   
2. Visit https://mfa.signon.deakin.edu.au/
   
   
3. Enter your Deakin Username and Password and Click "Sign on"
   
   
   
   
   
4. Select 'Start setup'.
   
   
   
   
5. Select 'Mobile Phone'.
   
   
   
   
6. Enter your Mobile Number.
   
   A checkbox will appear asking if this is your correct number. You must have the right number of digits in order for this checkbox to appear, please tick it and click 'Continue'.
   
   

   DUO supports international mobile numbers and users can add their overseas mobile numbers when setting up DUO Mobile.

   
   
   
   
7. Select your Phone Type.
   
   

   Most phones that aren't iPhones run on Android architecture. If you are unsure which option to pick, feel free to contact the IT Service Desk for assistance.

   
   Application support for Duo Mobile on Windows Phone ended January 1, 2019, and the app was removed from the Windows Store on March 10, 2020
   
   
   
   
8. Select 'I have Duo Mobile', and a QR code will pop up on your computer screen.
   
   If you're unable to scan the QR code, please read the following article: Activate Duo Mobile via activation link.
   
          
   
   
9. Open the Duo Mobile app on your phone and click "Setup up account".
   
   
   
   
10. Select "Use a QR code" and scan the QR code that has appeared on the computer screen whilst in the Duo Mobile app (QR code can be scanned by holding your phone up to the screen & hover over the image on the computer).
    
    
    
    
11. Click "Save"
    
    
    
    
12. Back on your computer, Click "Continue" 
    
    
    
    
13. Choose what you want to happen when you log on, Click "Save" followed by "Continue to Login"
    
    
    
    
14. Click "Send Me a Push"
    
    
    
    
15. On your Mobile device, press the green tick (Approve).
    
    
    
    
16. Click "Continue"
    
    
    
    
17. Check your Device for the prompt for "Are you logging in to MFA Enrolment".  Click "Approve"
    
    

    
    
    

18. Click "Yes, Trust this browser"
    
    
    
    19. DUO MFA has been completed successfully
    
    

Duo SMS Set up

Please be aware, this method is ONLY available to Deakin student accounts, not staff

 

1. Visit https://mfa.signon.deakin.edu.au/
   
   
2.  Enter Deakin Username and Password
   
   
   
   
3. Select 'Start Setup'.
   
   
   
   
4. Select 'Mobile Phone'.
   
   
   
   
5. Enter your Mobile Number.
   
   A checkbox will appear asking if this is your correct number. You must have the right number of digits in order for this checkbox to appear, please tick it and click 'Continue'.
   
   

   DUO supports international mobile numbers and users can add their overseas mobile numbers when setting up DUO Mobile.

   
   
   
   
   
6. Select "Other" and click "Continue"
   
   
   
   
7. Click on Continue to Login
   
   
   
   
8. Select a Passcode and click on "Text me new codes" as highlighted below. Once you click  "Successfully sent codes" a message will display on the bottom.
   
   
   
   
9. Now enter the 7 digit passcode you received as an SMS from "DUOSEC" on your phone and click Log In.
   
   
   
   
10. Click "Continue"
    
    
    
    
11. Click "Send a text passcode"
    
    
    
    
12. Enter "Passcode" sent to your Mobile phone.
    
    
    
    
13. Click "Yes, trust this browser"
    
    
    
    14. Now you are successfully enrolled into MFA using the SMS option.
    
    

Using a Bypass

In some circumstances, you may not be able to authenticate by normal means. Duo Mobile offers the ability to use 'Bypass Codes', as well as other systems, to allow users to authenticate securely.

Bypass Codes

If your smartphone does not have Internet connectivity and is not connected to a Wi-Fi network, you can use a One Time Password (OTP).

1. Select 'Enter a Passcode' on the desktop prompt.
   
   On your phone screen, tap the corresponding account and enter the generated 6-digit passcode on your phone in the field, and click 'Log In'.
   
     
   
   

Unable to add your phone number?

There are a number of reasons why you might be receiving the error (as seen in the below screenshot), the most common scenarios are: 

• You have already got a Deakin account set up with Duo Mobile, and you're wanting to add another Deakin account. 
• The number you're trying to add was used by a previous staff member. 
• The number you're trying to add was previously used on your old Deakin account, or a Staff/Student account if you have both.

To resolve this issue, please follow this guide.