In an effort to improve cybersecurity and protect the information of our staff and students at Deakin, Multi-factor Authentication (MFA) is in place when accessing Deakin applications. This is done by using the Duo Mobile App.

Follow the instructions to install Duo onto your smartphone, and set up MFA.

Installation Instructions

It is very important that you do not download any programs attempting to impersonate Duo Security, Inc., or Duo Mobile as a product. If you are unsure which app to download, please contact the IT Service Desk.

Download the latest version of Duo Mobile via Google Play, or the App Store.

If your mobile phone is not able to support Duo, then please call the IT Service Desk on 1800 463 888, so we can provide you with an alternate MFA method.

If you encounter an error message labelled Bad Message 431, when trying to set up MFA, please clear your browsing data by following the instructions in the article.

Setup Instructions

Please note that it is recommended to use your smartphone along with a computer (or tablet) to complete this setup.

1. Download the "DUO Mobile" app onto your device from the Apple App Store or Google Play Store.
   
   
   
   
2. Visit https://mfa.signon.deakin.edu.au/
   
   
3. Enter Deakin Username and Password
   
   
   
   
4. Click "Next"
   
   
   
   
5. Click "Next"
   
   
   
   
   
   
6. Select "Duo Mobile"
   
   
   
   
7. Enter your Phone Number and Click "Add phone number".
   
   

   DUO supports international mobile numbers and users can add their overseas mobile numbers when setting up DUO Mobile.

   
   
   
   
8. Make sure you have entered the correct mobile number and click "Yes, it's correct"
   
   
   
   
9. Confirm ownership by clicking "Send me a passcode" to your mobile.
   
   
   
   
10. Enter the authentication passcode sent to your 'Mobile Phone'.
    
    
    
    
11. Download Duo Mobile app on your mobile device.
    
    
    
    
12.  Scan the QR code 
    
    
    
13. Click "Continue"
    
    
    
    
14. Click "Skip for now"
    
    
    
    
15. The DUO MFA setup has been successfully completed.
    
    

Duo SMS Set up

Please be aware, this method is ONLY available to Deakin student accounts, not staff

 

1. Visit https://mfa.signon.deakin.edu.au/
   
   
2.  Enter Deakin Username and Password
   
   
   
   
3. Click "Next"
   
   
4. Click "Phone number"
   
   
   
   
5. Enter your Phone Number and Click "Add phone number".
   
   

   DUO supports international mobile numbers and users can add their overseas mobile numbers when setting up DUO Mobile.

   
   
   
   
6. Make sure you have entered the correct mobile number and click "Yes, it's correct"
   
   
   
   
7. Confirm ownership by clicking "Send me a passcode" to your mobile.
   
   
   
   
8. Enter the authentication passcode sent to your 'Mobile Phone'.
   
   
   
   
9. Click "Continue"
   
   
   
   
10. Click "Skip for now"
    
    
    
    
11. The Duo SMS setup has been successfully completed.
    
    

Using a Bypass

In some circumstances, you may not be able to authenticate by normal means. Duo Mobile offers the ability to use 'Bypass Codes', as well as other systems, to allow users to authenticate securely.

Duo Mobile passcode

If your smartphone does not have Internet connectivity and is not connected to a Wi-Fi network, you can use a One Time Password (OTP).

1. Select 'Duo Mobile Passcode' on the desktop prompt.
   
   On your phone screen, tap the corresponding account and enter the generated 6-digit passcode on your phone in the field, and click 'Log In'.
   
            
   
   

Unable to add your phone number?

There are a number of reasons why you might be receiving the error (as seen in the below screenshot), the most common scenarios are: 

• You have already got a Deakin account set up with Duo Mobile, and you're wanting to add another Deakin account. 
• The number you're trying to add was used by a previous staff member. 
• The number you're trying to add was previously used on your old Deakin account, or a Staff/Student account if you have both.

To resolve this issue, please follow this guide.