Deakin Wi-Fi - Forgetting Deakin WiFi from iOS devices


Purpose

The purpose of this article is to assist customers with troubleshooting their Deakin Wi-Fi by forgetting Deakin Wi-Fi like 'Eduroam' or 'Deakin Guest Wi-Fi'.

If you continue to have issues with connecting to the Deakin Wi-Fi using your iOS devices, please contact IT HELP on 1800 463 888. 

Forgetting Deakin Wi-Fi from iOS devices

  1. Open the 'Settings' app.

  2. Select Wi-Fi from the menu.

  3. Select the info icon info icon located next to the name of the Wi-Fi network (for example 'eduroam').

  4. Select 'Forget This Network'.

    forget network

    Note: If there is no option to forget the network, you may need to complete the following steps to remove the configuration profile first.
  5. Return to the main Settings screen and select 'General' from the menu.

  6. Select 'VPN & Device Management', and then the profile will appear under Configuration Profile.





  7. Select the profile (for example 'eduroam'), then 'Remove Profile'.



  8. Enter your device passcode if prompted.