Each time you change your Deakin password, you will also need to update the password for the Deakin services you are using on your mobile device(s) (for example email, Wi-Fi). If you don't update your details, your account may be locked, as your mobile devices will continually try to use your old password. Please close Outlook prior to changing your password for the same reason.

If your Mac uses Jamf Connect

If you have a newer Mac (from late 2020 onwards) or your computer has been erased and rebuilt (re-imaged), you log into your Mac using Jamf Connect. This uses your Microsoft 365 login credentials and Multi-Factor Authentication.

When you change your password, your computer will require your old password in order to unlock and update your Mac's password to your new one. You must remember or keep a note of your old password, otherwise you can be locked out of your computer.

Change your password

You can change your password whether you're on-campus or off-campus. You do not need to connect to Deakin's VPN.

Note: When you change your password, it may take up to an hour to propagate fully through all of Deakin's systems.

1. Log into your Mac.
   
   
2. Click the Jamf Self Service+ menu bar icon.   and click Change password...
     
   
   ... or open the Self Service+ app and click Change Password in the Password Management tile.
   
3. Your browser opens to the Change Password screen.
4. Click "I do not use a Legacy Deakin Mac"
   
5. Follow the on-screen instructions to change your password.

Your password must comply with Deakin's password requirements for complexity and length.

• Self Service+ will prompt you to enter your new password followed by your old password to complete the password change process.
  Important: Please wait 5 minutes before doing so to ensure your new password is fully registered in Deakin's system.

If your Mac does not use Jamf Connect

If your Mac does not use Jamf Connect, you log in with the classic macOS username and password boxes.

Change your password

If you are off-campus, you must connect to Deakin's GlobalProtect VPN before changing your password.

Once a secure VPN connection has been established, complete the following instructions to change your password.

Note: When you change your password, it may take up to an hour to propagate fully through all of Deakin's systems.

1. Ensure all applications are closed. Click the Apple menu > System Settings
   
   
   
   
2. Click Users & Groups in the sidebar.
   
   
   
   
3. Select your name in the list of users. Click the "i" logo next to your name.
   
   
4. Under the password section, click Change Password.
   
   
   
   
5. Enter your Old (current) password, then enter a New password, and again for Verification.
   Click Change password.
   
   

   Your password must comply with Deakin's password requirements for complexity and length.

   
   
   
   
6. Log out, then log in again.
   
   

After you change your password

When you change your password, it may take up to an hour to propagate fully through all of Deakin's systems.

Once your computer login password has been changed, you may need to update it in other locations as well.

1. Many programs will simply prompt you to re-enter your password. e.g. Microsoft Outlook and Microsoft OneDrive.
   If the app has a 'Remember this password' option, tick it to change the saved password.
   
   
   
   
2. Alternatively, you can update passwords in the Keychain individually:
   
   
   • Open Finder. Click Applications > Utilities > Keychain Access.
   • In the left-hand panel, under Keychains, select login. Under Category, select Passwords.
   
   
   
   • In the top-right corner, search for 'deakin'. This will list all Deakin-related Keychain items.
   
   
   
   
   • Double-click on a Deakin-related application, for example: Network share drive.
   • Tick Show Password.
   
   
   
   • At the next prompt, enter the new Password and click Allow.
   
   
   
   • Now update the old password, then click Save Changes.
   
   

Repeat step 7 until all Deakin-related passwords have been updated.

Troubleshooting

I changed my password then entered it into Self Service+ but got an error

If you get the following error when Self Service+ asks you to log in again, wait 5 minutes and then try again. It can take a few minutes for your new password to be fully registered after you change it.

After I changed my password, Single Sign-on isn't working

If you've registered for Platform SSO, changing your password using the above instructions should update your Platform SSO passkey.

If something has gone wrong, you may need to repair your Platform SSO setup.

1. Click the Apple menu and open System Settings.
2. Click Users & Groups in the sidebar.
3. Click the "i" logo next to your account.
4. Check the status of your Platform Single Sign-on setup.
5. Use the Repair or Authenticate buttons to address any errors.
   Depending on the problem, you may need to complete Platform SSO registration again.

For more info, see: Setting up Platform SSO with Touch ID (Mac)

 

More information

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