Deakin University provides a number of online teaching and learning services, such as CloudDeakin, Deakin Video, Blackboard Collaborate.
There are a number of published user support guides for students and staff to refer to.
Please refer to one of the following sections to clarify how to request support.
General student help can be found here:
For any administrative related support requirements, please consider contacting your unit academic staff or faculty administration team first. They will initially assist clarify if your query is something they can resolve for you. If not, they will refer you to contact a more relevant support team, such as an enrolment officer or the IT Service Desk.
For technical support, please contact the IT Service Desk.
General staff user guides can be found here:
Within each Deakin faculty, there is a Teaching and Learning support team designed to assist staff directly with any administrative or maintenance requirements. As well to also provide a first level point of contact to raise any matters with, and to escalate any technical issues further on your behalf.
Teaching and Learning team contact details:
For technical support requirements, please contact the IT Service Desk.
If you are a Faculty Teaching and support team member and you wish to contact the CloudDeakin support team, please fill out the online web form.
If your request is urgent, please contact the IT Service Desk by telephone.